As we value the trust of our customers and take the protection of their personal information seriously, we encourage customers to read and make sure they understand the updated Privacy policy. If there are any questions regarding its contents, we invite customers to contact our Privacy team, whose contact details are contained in the updated policy.

Privacy Statement

This Privacy Policy sets out how the Ksabko.com collects, shares and handles your Personal Information. The Ksabko Group is comprised of Ksabko Pty Ltd and its subsidiaries, including the companies that operate Ksabko.com, Grocery Run, KSABKO EXPRESS, KSABKO Essentials.

KSABKO (including Ksabko Pty Ltd ACN 658561463 and its related bodies corporate) is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices. Specifically:

Personal information we collect and hold

1. We collect personal information for the primary purpose of conducting our business as an online retailer, trader and service provider. The personal information we collect from you will include information you give us when you:

• register or subscribe to one of our websites or newsletters;
• complete a transaction with us; and
• contact us.

2. The personal information that we collect may include, but is not limited to:

• your name;
• your contact details including your email, home/delivery address and billing address;
• your payment details; and
• other personal information that we collect in the course of a transaction on our websites.

3. We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.
4. We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website (including Help Centre) or in the course of a transaction.
5. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
6. When you visit our website, we, and/or third parties, may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you. We and/or Google may use this information to optimise and place advertisements, including advertisements of third-party vendors and remarketing advertisements based on past visits to this website, on our own- and third-party websites. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.
7. In addition to personal information, we may collect other information about you or the device you use to access our platforms. By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect information about how you use websites you visit, including the following information:

• your computer or mobile device's operating system;
• your computer or mobile device's browser type and capabilities;
• your computer or mobile device's Internet Protocol (IP) address and geolocation;
• web pages visited, including how you were referred to each web page; and
• web page usage statistics, including the time spent on each web page.

8. In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program.
9. Cookies can be managed by accessing the individual settings in your browser. we will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions of Use and Sale.

Using and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:

• To learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you. This includes the products and services of our suppliers and other trusted partners who offer products and services that may be of interest to you; and
• To assist in investigating your complaints and enquiries.
• We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns. We share this anonymised data with our trusted partners to assist them in marketing products and services to you that are likely to be relevant to your interests and preferences.

Security of Your Personal Information

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Access and correct your personal information

Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at: privacy@Ksabko.com or by calling us on 1600 908 631.

Alternatively, you can write to us at:

Privacy Officer
KSABKO PTY LTD 

PO Box 44444

VIC 3132

Before we provide you with access to your personal information, we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction of personal information: If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.

Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our Ksabko Express and Ksabko Essential membership contracts and for use of our online sites, for example. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will update on sites.

Privacy Collection Statement last updated in JAN 2022