Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery and items with a security seal can only be returned if faulty.

All returns must be sent to the below address:

Next Returns TO

P O Box 44004

6A,385 Mitcham Rd, Vic, 3132

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

·  Select the reason code for the item(s) you are returning.

·  Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).

·  Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.

·  Return your parcel using your preferred method. Please be aware we don’t offer free returns, but you only have to return your items in country to help keep the cost down for you. Postage is paid by the sender and won’t be refunded by Next. You can’t return an item purchased online to a Next store.

·  Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 14 days to the payment method that you used to place your order.

If you don’t have a returns note anymore, please contact us so that we can help you.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or retained by Next.

Free returns for PayPal customers*

Online shopping just got even easier! We know that you sometimes want to return something and PayPal have now made it incredibly easy to do so.

If you use PayPal to order items online then all you need to do is:

·  Wait until your items have been refunded by Next

·  Fill out the online form found in the claim portal

·  Add your proof of postage and refund confirmation

·  Submit your claim to website via email

Yes, we don’t offer free returns at the moment, but you only have to return your items in country to help keep the cost down for you. Postage must be paid by the sender and won’t be refunded by Next.

The only exception to this is if you have paid by PayPal. To find out more, please visit the PayPal website https://www.paypal.com.au/webapps/mpp/returns

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.